At FreeBootShop.com, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a straightforward return and refund policy.
Return Eligibility
You may return eligible items within 3 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it.
Non-Returnable Items
Certain items are not eligible for return, including:
- Customized or personalized items.
- Items marked as final sale or clearance.
- Items that have been used or damaged by the customer.
Return Process
To initiate a return, please follow these steps:
- Contact Us: Send us an email at [contact@freebootshop.com] within 3 days of receiving your order, stating your order number and reason for return.
- Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions for shipping the item back to us.
- Return Shipping: You are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return reaches us safely.
- Inspection and Refund: After receiving the returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, we will initiate a refund to your original method of payment within [X] business days.
Refund Details
- Refunds will be issued for the purchase price of the item(s) returned, excluding any shipping charges.
- Please note that it may take some time for the refunded amount to reflect in your account, depending on your payment method and financial institution.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [contact@freebootshop.com] with photos of the damaged item. We will work with you to resolve the issue promptly.
Contact Us
If you have any questions about our Refund and Return Policy, please contact us at [contact@freebootshop.com].
